Shipping policy

Shipping and Delivery

We do our best to prepare each item for shipment but we cannot control what happens after sending out the items. We shall not accept any liability arising from mailing/mishandling/etc. unless proved to be caused by the negligence of The Jomu Co.

The Jomu Co performs her due diligence in ensuring all products undergo quality checks before sending it for mailing, self-collection or courier. We do our best to package each item to ensure they reach you safely.

The Jomu Co performs her due diligence in ensuring that all mailing address are accurate as given by client when order is being placed. All shipment emails are sent to clients prior to/at the point of mailing.

Please ensure that your shipping address is accurate. If you've submitted the wrong shipment address - please inform us as soon as possible and we will make a note. However, we will not be able to make any changes if the item had been mailed out, or if QDelivery shipment had been arranged/booked. In such cases, additional charges may apply for amendment/re-booking courier/delivery slots. 

Self-collection

We offer contactless pick up for clients who wish to self collect their orders. The option to self collect is available at the shipping page. 

Please ensure that you check your items at point of collection. No refunds or exchange will be made unless proven to be due to the negligence of The Jomu Co.