The Jomu Co

In light of Covid-19, we have made temporary changes to our operations as follow:

1. Reduced Shipping Charges

• To encourage you to stay home, we have decided to offer lower shipping charges and we will bear part of the shipping costs. You may continue to shop online and have the items safely delivered to your doorstep.

2. Contactless Self Collection

• For clients who wish to self collect the orders, you may do so through a contactless collection process at our home studio in Seng Kang East area. 

We offer a variety of shipping options (based on the suitability of our items):

1. Self collection

For clients who prefer to self-collect their order, they may do so at our home studio. The entire process is contactless. Our studio is open for self collection Mon-Sat, closed on Sundays. 

2. QDelivery Standard

This is a Next Day delivery service, which means that the item will be delivered to your doorstep the next day items are sent out. Average delivery lead time is 2 days, excluding customisation and processing time (4-7 working days). Parcel is trackable with a tracking ID.

3. Courier Delivery 

To encourage you to stay home, we have decided to lower our shipping charges (from $15 for Home Delivery and $20 for Home Delivery (Specific Day)) and we will bear part of the shipping costs. You may continue to shop online and have the items safely delivered to your doorstep.

• Home Delivery is at a reduced fee of $10 per residential location*.
• Home Delivery (Specific Day) is at $15 per residential location*.
• Non-residential location Delivery  is at $15 per location*
  

We work with our committed courier partner to ensure that your orders reach you safely. Please note that we do not deliver on Sundays and Public Holidays.

*Delivery Notes

In order to protect our courier partners, we do not deliver to higher risks venues such as hospitals, clinics, locations for Stay Home Notices and Quarantine Order.

We will also provide Singapore Post Postage service for selected items to provide you with a more affordable shipping rate. Due to Covid-19, please expect delay for parcels mailed out using Singapore Post. 

1. Normal Mail

No tracking ID available. Letterbox delivery. Average delivery time of 3 working days after items are sent out. 

2. Smartpac

Tracking ID available. Letterbox delivery. Average delivery time of 2 working days after items are sent out. 

Please note that we will not be liable or responsible for any loss/damage parcels mailed out via Singapore Post and Qxpress, unless proven to be the negligence of The Jomu Co. 

The updated lead time for orders are on the top banner of the website and may vary due to peak / off peak seasons. It generally takes around 4-7 working days to complete your orders, unless stated otherwise under individual product details. Custom work / wedding related orders generally take 3-5 working weeks. 

Please drop us a message for urgent orders :)

Yes, we do provide small savings for bulk orders. As each item is individually handcrafted, we are unable to provide large savings for bulk purchase - we hope for your understanding on this! 

For purchases above $168, discount code "5%OFF".*

For purchases above $368, discount code "10%OFF".*

*Not valid for wedding items, Build-A-Box and pre-bundled gift sets. Our Build-A-Box and pre-bundled gift sets are already discounted. 

Yes, we do! You can find the discount codes below:

1.  "5%OFF" for purchases over SGD$168 *
2. "10%OFF" for purchases over SGD$368 *

We do have partnerships with various school organisations for exclusive discount codes too!

*Not valid for wedding items, Build-A-Box and pre-bundled gift sets. Our Build-A-Box and pre-bundled gift sets are already discounted. 

Yes! Please do not hesitate to reach out to us at hello@thejomuco.com to discuss more! Do let us know the necessary information including:

- Item

- Quantity

- Lead time

- Budget (if any)

- and any other information you'd like us to know. 

Yes, we do provide onsite customisation for events, weddings, bazaars, etc. Please drop us an email hello@thejomuco.com to discuss further!