The Jomu Co

In light of Covid-19, we have made temporary changes to our operations as follow:

1. Reduced Shipping Charges

• To encourage you to stay home, we have decided to offer lower shipping charges and we will bear part of the shipping costs. You may continue to shop online and have the items safely delivered to your doorstep.

2. Contactless Self Collection

• For clients who wish to self collect the orders, you may do so through a contactless collection process at our home studio in Seng Kang East area. 

3. Suspension of weekly mass meet-up Self Collection 

• We are suspending our weekly mass meet-up collection at Kovan on Saturdays, starting from 5 April 2020 till further notice. This is to reduce physical interactions and non-essential trips. 

We offer a variety of shipping options (based on the suitability of our items):

1. Self collection

For clients who prefer to self-collect their order, they may do so at our home studio. The entire process is contactless. Our studio is open for self collection Mon-Sat, closed on Sundays. 

2. QDelivery Standard

This is a Next Day delivery service, which means that the item will be delivered to your doorstep the next day items are sent out. Average delivery lead time is 2 days, excluding customisation and processing time (2-5 working days). Parcel is trackable with a tracking ID.

3. Courier Delivery 

To encourage you to stay home, we have decided to lower our shipping charges (from $15 for Home Delivery and $20 for Home Delivery (Specific Day)) and we will bear part of the shipping costs. You may continue to shop online and have the items safely delivered to your doorstep.

• Home Delivery is at a reduced fee of $10 per residential location*.
• Home Delivery (Specific Day) is at $15 per residential location*.
• Non-residential location Delivery  is at $15 per location*
  

We work with our committed courier partner to ensure that your orders reach you safely. Please note that we do not deliver on Sundays and Public Holidays.

*Delivery Notes

Customers who are on Stay Home Notices or serving Quarantine Order at home, please let us know in advance so we can make necessary precautions during delivery. 

We will also provide Singapore Post Postage service for selected items to provide you with a more affordable shipping rate. Due to Covid-19, please expect delay for parcels mailed out using Singapore Post. 

1. Normal Mail

No tracking ID available. Letterbox delivery. Average delivery time of 3 working days after items are sent out. 

2. Smartpac

Tracking ID available. Letterbox delivery. Average delivery time of 2 working days after items are sent out. 

Please note that we will not be liable or responsible for any loss/damage parcels mailed out via Singapore Post and Qxpress, unless proven to be the negligence of The Jomu Co. 

Every piece is handcrafted and individually hand-calligraphed, hence the lead time will between 2-5 working days.

Yes, you can! We will do our best to rush and complete your orders as soon as we can. However, as each item is individually handcrafted & hand-calligraphed personally, we take in a limited number of urgent orders each week. Please reach out to us to see if we are able to fulfil your rush items before sending in the order!

Yes, we do provide small savings for bulk orders. As each item is individually handcrafted, we are unable to provide large savings for bulk purchase - we hope for your understanding on this! 

For purchases above $168, discount code "5%OFF".*

For purchases above $368, discount code "10%OFF".*

*Not valid for wedding items, Build-A-Box and pre-bundled gift sets. Our Build-A-Box and pre-bundled gift sets are already discounted. 

Yes, we do! You can find the discount codes below:

1.  "5%OFF" for purchases over SGD$168 *
2. "10%OFF" for purchases over SGD$368 *

We do have partnerships with various school organisations for exclusive discount codes too!

*Not valid for wedding items, Build-A-Box and pre-bundled gift sets. Our Build-A-Box and pre-bundled gift sets are already discounted. 

Yes! Please do not hesitate to reach out to us at hello@thejomuco.com to discuss more! Do let us know the necessary information including:

- Item

- Quantity

- Lead time

- Budget (if any)

- and any other information you'd like us to know. 

Yes, we do provide onsite customisation for events, weddings, bazaars, etc. Please drop us an email hello@thejomuco.com to discuss further!

We accept PayNow and Direct Bank Transfer. The payment details are made available upon carting out from this website. We will require you to send us a proof of payment / notify us that you've made payment so that we can check and process your order! :) 

Sorry! We do not accept cash on delivery. As each item is a personalised order, we can only accept advance full payment before we move on to process your order.