The Jomu Co

You may check the latest announcement for orders on our website's top banner, especially during to peak seasons / studio break. It generally takes around 5 working days to complete your orders, unless stated otherwise under individual product details. Custom work / wedding related orders generally take 3-5 working weeks. 

Feel free to drop us a message if you have an urgent order, we will do our best to help :)

Yes, you can! We will do our best to rush and complete your orders as soon as we can. However, as each item is individually handcrafted & hand-calligraphed, we take in a limited number of urgent orders each week. Please reach out to us to see if we are able to fulfil your rush items before sending in the order!

We offer a few forms of delivery methods: 

1. Courier Delivery 

• A door step delivery service fulfilled by third party delivery partner or in-house delivery team. Your order will reach you on the selected delivery date at cart page. 
• Delivery window is 9am-6pm (please allow till 9pm on high volume days).

2. Tracked Parcel

• Available for selected items that are safe to be shipped out via Tracked Parcel. 
• You should receive the parcel 1-2 working days after the delivery team picked up your order.
• Delivery date selection unavailable for this option. 

3. Self Collection 

• Self pick up is available at our studio, on your selected date and time slot. 
• Contactless pick up instructions & address will be sent to you in our confirmation email. 

Shipping rates are calculated based on total weight of the items. The shipping costs associated with your purchase will be reflection upon cart out. 

We accept PayNow and Direct Bank Transfer. The payment details are made available upon carting out from this website. We will require you to send us a proof of payment / notify us that you've made payment so that we can check and process your order. Remember to keep a screenshot for your records too! :)